Reference: Select Customers and Manage Programs Process Model - Page 4 for the associated business process diagram.Group: Monitor Lead CompletionActor/Role: CC&BDescription: The system checks if a lead has been successful by evaluating Lead Success Criteria for initiative. CC&B attempts to determine if any changes occur in the application in response to the lead related activity. For example, if the initiative's leads encourage a customer to file a rebate claim, this algorithm will look for a rebate claim for the lead's account linked to the initiative's conservation program.
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